Managed Services Today: Not Your Grandma's Support. Read the article in Q&A Magazine.  

CSS customers Colas, Inc. and Granite Construction sound off on how the CSS Managed Services approach has helped their organizations. Click to play the videos.


Client Access Portal

Welcome to the CSS Client Access Portal for Managed Services Support. From this portal, you will be able to:

  • Log new support tickets/project tasks
  • Check the status of existing tickets and project tasks
  • Add notes and/or attachments to tickets and project tasks

Login below to submit a service ticket or check the status of a project.



Learn More

Managed Services

What Is It?
What if you had an on-call team of expert JDE consultants who knew your systems, people and business inside and out? CSS Managed Services is the high-availability, highly affordable approach to systems optimization and business continuity:

  • Remote, on-call software support
  • A compete array of JDE functional, development and CNC skills
  • Deep functional knowledge by industry (E&C, Manufacturing, Consumer Goods)
  • Deep application knowledge by module (Financials, HR/Payroll, Supply Chain, Distribution, CAM)

How It Works
Managed Services is a subscription-based service that guarantees you access to our most senior consultants. Support is closely managed through ticketing system, email and phone. Key features include:

  • Concierge service with consistent Client Manager
  • Designated team consultants
  • Coverage options for standard business hours, 24X7 and emergency response
  • Weekly and monthly status reports

It’s expensive to keep consultants on-site—and hard to bring them back on short notice, when you need them the most. CSS Managed Services saves money, manages risk and keeps you off of the recruiting treadmill:

  • Fractional or full-time access to top notch consulting veterans
  • Eliminates recruitment fees, overhead expenses, training and staff turnover
  • Peace of mind from veteran talent, team continuity, breadth of expertise
  • IT strategy to help you prepare for new releases and new requirements
  • Significantly better rates for top, US-based talent (2 years minimum) than on-site



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