Complimentary Benefits Analysis

To schedule your complimentary Benefits Analysis for Managed Services from CSS, 

See what other CSS customers are saying about Managed Services: 

CSS customers Colas, Inc. and Granite Construction sound off on how the CSS Managed Services approach has helped their organizations. Click to play the videos.

 

Managed Services Today: Not Your Grandma's Support. Read the article in Q&A Magazine.  

Client Access Portal

Welcome to the CSS Client Access Portal for Managed Services Support. From this portal, you will be able to:

  • Log new support tickets/project tasks
  • Check the status of existing tickets and project tasks
  • Add notes and/or attachments to tickets and project tasks

Login below to submit a service ticket or check the status of a project.

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Managed Services


What Is It?

What if you had an on-call team of expert JDE consultants who knew your systems, people and business inside and out? CSS Managed Services is the high-availability, highly affordable approach to systems optimization and business continuity:

  • Remote, on-call software support
  • A compete array of JDE functional, development and CNC skills
  • Deep functional knowledge by industry (E&C, Manufacturing, Consumer Goods)
  • Deep application knowledge by module (Financials, HR/Payroll, Supply Chain, Distribution, CAM)

 

How It Works

Managed Services is a subscription-based service that guarantees you access to our most senior consultants. Support is closely managed through ticketing system, email and phone. Key features include:

  • Concierge service with consistent Client Manager
  • Designated team consultants
  • Coverage options for standard business hours,
    24X7 and emergency response
  • Weekly and monthly status reports

 

Benefits

It’s expensive to keep consultants on-site—and hard to bring them back on short notice, when you need them the most. CSS Managed Services saves money, manages risk and keeps you off of the recruiting treadmill:

  • Fractional or full-time access to top notch consulting veterans
  • Eliminates recruitment fees, overhead expenses, training and staff turnover
  • Peace of mind from veteran talent, team continuity, breadth of expertise
  • IT strategy to help you prepare for new releases and new requirements
  • Significantly better rates for top, US-based talent (2 years minimum) than on-site

 

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